Credit & debit cards
Debit and credit card transactions, provided by Braintree for fraud/security.
Payment methods
Choose how to pay online, or arrange an order with our team.
Need help with a card payment?Pay at checkout
These payment options are available online.
NDIS account customers
Use our checkout to enter your NDIS details. We will then process your order, and send your invoice off to the best contact.
Order through our team
Arrange these orders directly with DoAbility.
Home Care Packages
We accept orders from Home Care Package organisations and from individuals. You will need to send us an email confirming the order, and your identity to proceed with ordering.
Email about an orderPurchase orders
If you are a government affiliated organisation, hospital, school, or purchasing for an NDIS or HCP client, you can send us a purchase order.
Email a purchase orderCard payment not going through?
If your card payment fails at checkout, it may be due to one of the following reasons:
Find your error code and open it for the next step.
Contact our team2000Do Not Honor
Your bank declined the payment. Try another card or contact your bank.
2001Insufficient Funds
Check your account balance or use a different card.
2002Limit Exceeded
You’ve reached your card’s transaction limit. Contact your bank or use another card.
2006Account Closed
This card account is closed. Use a different card.
2015Transaction Not Allowed
Your bank is blocking this transaction type. Contact them for assistance.
2021Issuing Bank Unavailable
Try again later or use a different card.
2029Card Type Not Accepted
Use a Visa or Mastercard. Some other types may not be accepted.
2038Processor Declined
Generic decline. Try another card or contact your bank.
2046Call Issuer
Contact your bank to verify and approve the transaction.
Still need a hand?
If you continue to experience issues, please contact our team or try a different payment method at checkout.
