Payment Methods
You can view our list of applicable payment methods in the table below:
| Method | Description | Available Online | |
| Card |   |
Debit and credit card transactions, provided by Braintree for fraud/security. | ✅ |
| PayPal |  |
PayPal payment service | ✅ |
| Zip Money |  |
A buy now, pay later service. Click here to learn more. | ✅ |
| NDIS Account Customers |  |
Use our checkout to enter your NDIS details. We will then process your order, and send your invoice off to the best contact. | ✅ |
| Home Care Packages |  |
We accept orders from Home Care Package organisations and from individuals. You will need to send us an email confirming the order, and your identity to proceed with ordering. |
❌ |
| Purchase Orders | If you are a government affiliated organisation, hospital, school, or purchasing for an NDIS or HCP client, you can send us a purchase order. |
❌ |
|
Card Payment Error Codes
If your card payment fails at checkout, it may be due to one of the following reasons:
| Error Code | Meaning | What You Can Do |
| 2000 | Do Not Honor | Your bank declined the payment. Try another card or contact your bank. |
| 2001 | Insufficient Funds | Check your account balance or use a different card. |
| 2002 | Limit Exceeded | You’ve reached your card’s transaction limit. Contact your bank or use another card. |
| 2006 | Account Closed | This card account is closed. Use a different card. |
| 2015 | Transaction Not Allowed | Your bank is blocking this transaction type. Contact them for assistance. |
| 2021 | Issuing Bank Unavailable | Try again later or use a different card. |
| 2029 | Card Type Not Accepted | Use a Visa or Mastercard. Some other types may not be accepted. |
| 2038 | Processor Declined | Generic decline. Try another card or contact your bank. |
| 2046 | Call Issuer | Contact your bank to verify and approve the transaction. |
If you continue to experience issues, please contact our team or try a different payment method at checkout.
