Payment Methods

Payment Options

Payment Methods

You can view our list of applicable payment methods in the table below:

Method Description Available Online
Card   Debit and credit card transactions, provided by Braintree for fraud/security.
PayPal PayPal payment service
Zip Money A buy now, pay later service. Click here to learn more.
NDIS Account Customers Use our checkout to enter your NDIS details. We will then process your order, and send your invoice off to the best contact.
Home Care Packages We accept orders from Home Care Package organisations and from individuals. You will need to send us an email confirming the order, and your identity to proceed with ordering.

Purchase Orders If you are a government affiliated organisation, hospital, school, or purchasing for an NDIS or HCP client, you can send us a purchase order. 

 

 

Card Payment Error Codes

If your card payment fails at checkout, it may be due to one of the following reasons:

Error Code Meaning What You Can Do
2000 Do Not Honor Your bank declined the payment. Try another card or contact your bank.
2001 Insufficient Funds Check your account balance or use a different card.
2002 Limit Exceeded You’ve reached your card’s transaction limit. Contact your bank or use another card.
2006 Account Closed This card account is closed. Use a different card.
2015 Transaction Not Allowed Your bank is blocking this transaction type. Contact them for assistance.
2021 Issuing Bank Unavailable Try again later or use a different card.
2029 Card Type Not Accepted Use a Visa or Mastercard. Some other types may not be accepted.
2038 Processor Declined Generic decline. Try another card or contact your bank.
2046 Call Issuer Contact your bank to verify and approve the transaction.

 

If you continue to experience issues, please contact our team or try a different payment method at checkout.