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DoAbility Pty Ltd offers a money-back guarantee on products purchased that are faulty, don’t meet expectations, or if you have changed your mind.
I’ve changed my mind
If you have changed your mind, contact our customer support department within 14 days of receiving your goods to arrange a refund, via email (support@doability.com.au) or phone (1300 122 355). Refunds are only issued after the goods have been returned to DoAbility.
DoAbility will then assess the item to determine whether a refund can be offered in accordance with our Returns Policy.
The option to return unwanted items is important to customers. To ensure a positive experience for all of DoAbility’s customers, DoAbility might refuse to accept items that have been returned under the Change of Mind policy. This includes unfair or unreasonable return patterns, which may result in the abuse of the policy.
Change of Mind Exclusions
Returns and exchanges are not provided to the following types of products unless Consumer Guarantees are not met by the product:
The money-back guarantee applies to products you purchase that do not perform to your expectations.
Big & Bulky Goods Refund TermsBig & Bulky Goods that are requested to be refunded due to a Change of Mind, incur a 20% restocking fee with all delivery charges paid for by the customer.
Delivery ChargesWhereupon assessment it is confirmed that goods have breached a consumer guarantee, any shipping costs to return the goods are DoAbility’s obligation. If the goods have not breached a Consumer Guarantees, then shipping costs are the customer's responsibility.Initial delivery costs are not refundable.
Third-Party TransactionsPurchases made by a third party, on behalf of clients, are presumed to be final. This means that if a funding body were to submit an order for a client, it is presumed that the client has authorised the purchase of the goods and that the goods are required.
Return tenderRefunds are only given using the original payment method the customer used.When funding bodies are used to pay for goods (ie the NDIS, or a Home Care Package), all funds are paid back to the body that has paid for the goods.